Many constituents have raised concern about the Royal Mail Delivery Office in Brockley. I raised questions over poor service to some areas in my constituency with Royal Mail.
Full text of Royal Mail response dated 16 September 2020:
Dear Ms Foxcroft,
Thank you for your communication dated 2 September regarding your constituent’s mail deliveries. Royal Mail recognises the importance of detivery as a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.
I have spoken to the Brockley Delivery Office Manager. I have been advised that there have been sick absences of c.38 per cent in Brockley at the peak and absence levels have now improved and are currently e.18 per cent. In addition we have had increases in parcel deliveries. The Delivery Office Manager has confirmed that capacity to deliver mail to [REDACTED] was reduced because we had taken several measures to protect our people and the communities we serve. We have introduced a range of measures to adhere to the Government’s social distancing guidelines. This includes implementing a new rule that means there will only be one person in a Royal Mail delivery vehicle at any one time and we have changed the way we sort the mail inside the delivery office to reduce the number of postmen and women working inside at any one time.
As staff absence levels are improving, and additional resource has been recruited to help with demand service levels are improving. As a result, in the peak we were delivering mail to [REDACTED] at least three days per week. Currently, mail deliveries to [REDACTED] are now taking place six days a week. 0n rare occasions where this is not possible, due to staff absence, mail is delivered the following working day.
I hope this reply is helpful. As always if I can be of any further assistance, please do not hesitate to contact me.
Senior Public Affairs Manager